FAQs

Frequently Asked Questions – Dikrat

👟 What products does Dikrat offer?

Dikrat specializes in premium sneakers, including a curated selection of New Balance styles and other sought-after footwear designed for comfort, performance, and everyday wear.

📦 How much does shipping cost?

We offer free shipping on all orders.

🚚 How long does delivery take?

Delivery typically takes between 3–14 business days depending on your location and product availability.

🔄 Can I return my order?

Yes. You may return eligible items within 30 days of delivery. Please ensure items are returned in their original condition.

💰 When will I receive my refund?

Once your return has been received and inspected, refunds are processed within 14 business days using the original payment method.

💳 Which payment methods are accepted?

We currently accept:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Major Credit & Debit Cards

All payments are processed securely and encrypted for your protection.

⭐ Are your sneakers authentic?

We are committed to offering genuine, high-quality products sourced from trusted suppliers and partners.

📞 How can I contact customer support?

You can contact us anytime through:

📧 Email: support@dikrat.com

📞 Phone: [Your Phone Number]

We aim to respond to all inquiries within 24–48 hours.

📦 Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number via email when available.

🛒 Can I modify or cancel my order?

Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we will do our best to modify or cancel it.

❗ What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us immediately with photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

🔒 Is my payment information secure?

Absolutely. We use secure payment gateways and industry-standard encryption to protect your personal and payment information.

👟 How do I choose the correct size?

We recommend checking our size guide available on each product page. If you're between sizes, feel free to contact our support team for assistance.