Terms of service

Terms and Conditions

1. Scope

These Terms and Conditions apply to all contracts concluded between Dikrat and its customers through the Dikrat online store.

Seller:

Dikrat

Email: support@dikrat.com

Phone: [Your Phone Number]

Address: [Your Business Address]

2. Contract Formation

The presentation of products in the online store does not constitute a legally binding offer but rather an invitation to place an order.

By clicking the "Buy Now" or "Complete Order" button, you submit a binding offer to purchase the selected products.

The contract is formed when we confirm your order by email or dispatch the goods.

3. Prices and Shipping Costs

All prices displayed on our website are final prices in Euros (€), including applicable taxes where required by law.

✅ Free shipping across Europe.

No additional shipping charges apply unless otherwise stated.

4. Delivery

Delivery Area:

European Union and selected European countries.

Estimated Delivery Time:

Minimum: 3 business days

Maximum: 14 business days

If delivery delays occur, we will notify you as soon as possible.

5. Payment Terms

We accept the following payment methods:

  • Credit Card

  • PayPal

  • Visa

  • Mastercard

  • American Express

Payment is due immediately upon completion of the order.

6. Right of Withdrawal

Consumers have the right to withdraw from their purchase within 14 days.

Details regarding withdrawal rights can be found in our Refund & Return Policy.

7. Returns & Refunds

✅ Easy returns

✅ Refunds processed promptly

Refunds will be processed no later than 14 days after receiving the withdrawal request and returned product.

Refunds will be issued using the same payment method used for the original purchase.

8. Retention of Title

Goods remain the property of Dikrat until full payment has been received.

9. Warranty

Customers are entitled to the warranty rights provided under applicable consumer protection laws.

If a product arrives damaged or defective, please contact us promptly so we can resolve the issue as quickly as possible.

10. Limitation of Liability

Dikrat shall be liable without limitation for damages caused by intentional misconduct or gross negligence.

For ordinary negligence, liability shall be limited to foreseeable damages resulting from the breach of essential contractual obligations.

Nothing in these Terms shall exclude liability where exclusion is prohibited by applicable law.

11. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.

12. Dispute Resolution

If you have any concerns regarding your order, please contact our customer support team first. We will make every reasonable effort to resolve disputes amicably.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable within the European Union and the country in which the seller is established, without regard to conflict of law principles.